FAQs

1) Q: What's the life expectancy of the mop head or how often do I need a new mop head?

    A: It all depends on the frequency of usage, dimensions of cleaning area, and types of surfaces. In normal circumstances, a mop head can last between 2-4 months of cleaning.

 

2) Q: How do I get the mop to dry even more?

     A: Place mop head with all its strands flat in the spinner. While holding on the handle, push down to activate the spinning cycle. When the handle is depressed to the bottom, pull it up to the top. Continue the same pumping motion until the mop head reaches desire dampness. (Suggestion: Pressing the mop handle down to the bottom then lifting up to the top rapidly  and repeatedly for 3 – 6 times or more will ensure the mop head is dry or achieve the ideal dampness for mopping most hard surfaces.)

 

3) Q: Can I add any detergents into the bucket when mopping with the Spin & Go Pro?

    A: Yes, you can add any type of biodegradable detergent into the bucket when mopping with the Spin & Go Pro.

 

4) Q: Can I put the mop head into the washer or dryer?

    A: Your the Spin & Go Mop head is machine washable. However, please DO NOT put it into a automatic dryer.  After washing simply lay out the mop head in a airy place, and the mop head will dry quickly.



5) 
Q: Can the Spin &Go Pro pick up pet or human hair from the floor?

    A: Yes, but we advise using a vacuum cleaner or a broom to clean the floor prior to mopping.


6) 
Q: What's the difference between the Spin & Go Pro and the original Spin & Go mop?

    A: The original Spin & Go has sold over 5 million units worldwide, the main difference is that it uses a foot pedal mechanism to activate the spin cycle whereas the new and improved Spin & Go Pro houses the spinning mechanism inside the mop handle making it easier to use with less effort and more effective in wringing dry the mop.


7) 
Q: I have seen other spin mops on the market; why should I buy the Spin & Go Pro and not those other ones?

    A: The Original Spin & Go is the first of its kind spin mop as it was awarded various patents. Because of its huge popularity worldwide, many copies with inferior quality were introduced. The Spin & Go Pro has done it again where it is the first of its kind where you can spin dry the mop by pushing down on the mop head without ever lifting your foot or touching the dirty mop head with your hands. It's the new generation of cleaning!


8) 
Q: Is there any assembly with the Spin & Go Pro?

    A: The Spin & Go Pro comes mostly assembled. You just need to screw in the pieces of the mop handle and then pop the the mop head onto the handle. It takes seconds to get it ready for cleaning.


9) 
Q: Why do I need more mop heads than the one it already comes with?

    A: Many of our 5 million plus customers worldwide choose to purchase more mop heads in order to clean different rooms and purposes using different mop heads for sanitary reasons. We recommend one for your kitchen and dining areas, one for your living room and bed rooms, one for bathrooms, one for cleaning windows and cars, and one for dusting. In addition, these microfiber mop heads do wear out eventually, so we want you to have a new one ready when you need it. We recently introduced the Micro Fiber Duster Cover for dusting around the house, office, RV's, boats and cars. It can also be used for washing cars, RV's and boats.  When you're done, just throw it in the washer, then let it air-dry and you can use it again and again!  Go to the product page to order one today!

10) Q: How do I attach the Mop Handle to the Mop head?

      A: Place the upper disc onto the top of the interchangeable mop head at a slight angle. Step down on the elevated end of the upper disc until you hear a "Click". The Mop head is now secure and ready to use.

11) Q: Where is the Spin & Go Pro made?

      A: It is made in Taiwan with high quality material and craftsmanship.

12) Q: What is the warranty coverage for this product?

      A: Your Spin & Go Pro comes with a limited one year replacement warranty. Within one year of the purchase date, if your unit malfunctions due to manufacturer’s defect, please contact us by email (info@staruno.com) along with a copy of your receipt and a photo of the part that is defective. Spin & Go Pro is made with the highest quality, craftsmanship and material, but since it is a frequently used household product, part(s) can wear out over time. Therefore, defective parts covered under the warranty after 90 days of purchase date will require customer to pay for shipping & handling of the free replacement part.

13) Q: How do you remove the mop head for washing or replacing?